Return Policy
At Nexio, we strive to provide high-quality, made-to-order products. Since our items are printed on demand, we do not accept returns or exchanges due to buyer’s remorse, incorrect sizing, or change of mind. However, if your order arrives damaged, defective, or misprinted, we’ll make it right!
Eligible for Replacement or Refund
We will offer a free replacement or full refund in the following cases:
✅ Damaged or defective items upon arrival
✅ Printing errors (wrong design, off-center print, major misalignment)
✅ Wrong item received (incorrect product, size, or color different from the order)
To request a replacement or refund, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the product defect or misprint
Non-Returnable Items
🚫 We do not accept returns or refunds for:
- Incorrect size selection (please check the size guide before ordering)
- Change of mind after purchase
- Slight color variations (colors may appear slightly different due to screen settings)
Processing Time
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Replacement orders will be shipped as soon as possible at no extra cost.
For any concerns, feel free to reach out to our support team at info@storenexio.com